DORA
Data & Privacy
- Data Act
- Data Governance Act
- ePrivacy Directive
- GDPR
AI & Trust
- Artificial Intelligence Act
Cybersecurity
- Cybersecurity Act
- DORA
- NIS2
Digital Services & Media
- Digital Markets Act
- Digital Services Act
- European Media Freedom Act
Digital Operational Resilience Act
- Recitals
CHAPTER I
General provisionsArticles 1 — 4
CHAPTER II
ICT risk managementArticles 5 — 16
CHAPTER III
ICT-related incident management, classification and reportingArticles 17 — 23
CHAPTER IV
Digital operational resilience testingArticles 24 — 27
CHAPTER V
Managing of ICT third-party riskArticles 28 — 44
CHAPTER VI
Information-sharing arrangementsArticles 45 — 45
CHAPTER VII
Competent authoritiesArticles 46 — 56
CHAPTER VIII
Delegated actsArticles 57 — 57
CHAPTER IX
Transitional and final provisionsArticles 58 — 64
DORA
DORA Article 17. ICT-related incident management process
- 1.Financial entities shall define, establish and implement an ICT-related incident management process to detect, manage and notify ICT-related incidents.
- 2.Financial entities shall record all ICT-related incidents and significant cyber threats. Financial entities shall establish appropriate procedures and processes to ensure a consistent and integrated monitoring, handling and follow-up of ICT-related incidents, to ensure that root causes are identified, documented and addressed in order to prevent the occurrence of such incidents.
- 3.The ICT-related incident management process referred to in paragraph 1 shall:
- (a)put in place early warning indicators;
- (b)establish procedures to identify, track, log, categorise and classify ICT-related incidents according to their priority and severity and according to the criticality of the services impacted, in accordance with the criteria set out in Article 18(1);
- (c)assign roles and responsibilities that need to be activated for different ICT-related incident types and scenarios;
- (d)set out plans for communication to staff, external stakeholders and media in accordance with Article 14 and for notification to clients, for internal escalation procedures, including ICT-related customer complaints, as well as for the provision of information to financial entities that act as counterparts, as appropriate;
- (e)ensure that at least major ICT-related incidents are reported to relevant senior management and inform the management body of at least major ICT-related incidents, explaining the impact, response and additional controls to be established as a result of such ICT-related incidents;
- (f)establish ICT-related incident response procedures to mitigate impacts and ensure that services become operational and secure in a timely manner.