The guidelines aim to standardize the practice of amicable settlements by supervisory authorities (SAs) in GDPR-related complaints, addressing the diverse interpretations and implementations across Member States. The guidelines address the handling of complaints originating from data subjects, including national cases, cross-border cases handled through the One-Stop-Shop (OSS) mechanism, and local cross-border cases under Article 56(2), with a particular emphasis on cross-border complaints.
Author: European Data Protection Board
Status: Adopted / Published
Adoption date: 2022-05-12
Last updated: 02 Sept 2025
Category: Guidance
Subcategory: Official guidance